Service Directory
This service directory can be used to identify services by need, helping users signpost the people they are supporting to the most relevant service options.
Browse Services
Open any Service Area to view the service types, national provider details and access notes included in the current workbook.
Advocacy and case coordination
Advocacy and case coordination
| Service Type | National Service | Access Note |
|---|---|---|
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Independent advocacy
Independent support to express views and rights
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SIAA Find an Advocate
Directory to help people find independent advocacy providers in Scotland.
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National route to locate an independent advocacy provider, though it is a finder rather than a direct advocacy service. |
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Multi-agency case coordination
Coordination across several services
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Advocacy Service Aberdeen
Independent advocacy service for people in Aberdeen, including support for mental health, learning disability, carers, older people, self-directed support and domestic abuse advocacy.
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Local coordination-support contact. True multi-agency case coordination usually still sits with the lead statutory or support service. |
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Navigation through services
Help to understand and access the right services
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Citizens Advice Scotland
Free advice and information on a wide range of issues through Citizens Advice Scotland and local bureaux.
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National low-barrier navigation route for broad practical problems. |
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Peer advocacy
Support from someone with lived experience
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Advocacy Service Aberdeen
Independent advocacy service for people in Aberdeen, including support for mental health, learning disability, carers, older people, self-directed support and domestic abuse advocacy.
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Local Aberdeen advocacy provider. Used for peer-informed or individual advocacy where no separate peer advocacy front door was identified. |
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Support to attend appointments
Practical support to get to and attend appointments
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Advocacy Service Aberdeen
Independent advocacy service for people in Aberdeen, including support for mental health, learning disability, carers, older people, self-directed support and domestic abuse advocacy.
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Local Aberdeen advocacy route that can help people prepare for, understand and take part in appointments. |
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Trusted key worker support
Ongoing support from a consistent lead worker
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Advocacy Service Aberdeen
Independent advocacy service for people in Aberdeen, including support for mental health, learning disability, carers, older people, self-directed support and domestic abuse advocacy.
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Local trusted support / advocacy contact where no dedicated trusted key worker single front door was identified. |
Digital inclusion and practical admin support
Digital inclusion and practical admin support
| Service Type | National Service | Access Note |
|---|---|---|
|
Appointment management
Help to organise and keep appointments
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Advocacy Service Aberdeen
Independent advocacy service for people in Aberdeen, including support for mental health, learning disability, carers, older people, self-directed support and domestic abuse advocacy.
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Local support for practical appointment navigation where no dedicated appointment management service was identified. |
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Digital access
Support to get online or use digital tools
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National Databank
Scheme providing free mobile data through local digital inclusion hubs for people who cannot afford internet access.
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National route identified for free mobile data through local digital inclusion hubs. |
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Financial admin support
Help with bills, paperwork and routine money admin
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Money Talk Team
Free personalised money advice through Citizens Advice Scotland on benefits, debt and other money worries.
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National route for bills, money admin and related practical finance support. |
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Help with forms and applications
Support to complete forms and applications
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Citizens Advice Scotland
Free advice and information on a wide range of issues through Citizens Advice Scotland and local bureaux.
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National low-barrier route for form-filling and advice. |
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ID and documentation support
Help to obtain or organise ID and key documents
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Citizens Advice Scotland
Free advice and information on a wide range of issues through Citizens Advice Scotland and local bureaux.
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National first contact for document-related advice and signposting. |
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Phone / internet access
Help to access a phone, data or internet
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National Databank
Scheme providing free mobile data through local digital inclusion hubs for people who cannot afford internet access.
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National route identified for free mobile data, calls and texts via participating hubs. |
Domestic abuse and safety
Domestic abuse and safety
| Service Type | National Service | Access Note |
|---|---|---|
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Domestic abuse advocacy
Specialist advocacy and support for domestic abuse
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Scotland’s Domestic Abuse and Forced Marriage Helpline
Confidential support for anyone affected by domestic abuse or forced marriage in Scotland, including family, friends and professionals.
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24/7 national helpline with direct access by phone, text, WhatsApp and email. |
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Legal protection support
Help with protective orders and legal safety measures
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Scotland’s Domestic Abuse and Forced Marriage Helpline
Confidential support for anyone affected by domestic abuse or forced marriage in Scotland, including family, friends and professionals.
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National first contact for safety and protective-order signposting. |
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MARAC / high-risk referral
Referral for high-risk multi-agency risk management
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Advocacy Service Aberdeen (IDAA / MARAC advocacy)
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Local Aberdeen advocacy route. Advocacy Service Aberdeen provides independent advocacy in the city and includes domestic abuse advocacy; Aberdeen’s IDAA / MARAC advocacy sits here. |
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Refuge / safe accommodation
Safe accommodation for someone at risk
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Scotland’s Domestic Abuse and Forced Marriage Helpline
Confidential support for anyone affected by domestic abuse or forced marriage in Scotland, including family, friends and professionals.
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Direct access. Can help with refuge and other safe accommodation options. |
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Safety planning
Planning to reduce immediate risk and improve safety
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Scotland’s Domestic Abuse and Forced Marriage Helpline
Confidential support for anyone affected by domestic abuse or forced marriage in Scotland, including family, friends and professionals.
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Direct access to specialist domestic abuse support and safety planning. |
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Sexual violence support
Specialist support after sexual violence
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Rape Crisis Scotland Helpline
Support for anyone aged 13 or over in Scotland affected by sexual violence, including information, crisis support and referral to local rape crisis centres.
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Direct access by phone, text and webchat. |
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Stalking and harassment support
Support where stalking or harassment is present
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Action Against Stalking
Support, advocacy, information and advice for people affected by stalking.
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Direct access to specialist stalking advice, support and advocacy. |
Employment, skills and education
Employment, skills and education
| Service Type | National Service | Access Note |
|---|---|---|
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Apprenticeship support
Support to access or stay in an apprenticeship
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My World of Work
Careers information, advice and tools for people in Scotland, including help with jobs, courses and career planning.
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National route for apprenticeship information and support. |
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College / education retention
Support to stay in education or training
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My World of Work
Careers information, advice and tools for people in Scotland, including help with jobs, courses and career planning.
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National route for careers and learning support. |
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Employability support
Help to get ready for work
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My World of Work
Careers information, advice and tools for people in Scotland, including help with jobs, courses and career planning.
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National careers and employability service for Scotland. |
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Job search support
Help to find and apply for jobs
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My World of Work
Careers information, advice and tools for people in Scotland, including help with jobs, courses and career planning.
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Direct national job search and CV support route. |
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Training and skills
Access to training, qualifications or skills development
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My World of Work
Careers information, advice and tools for people in Scotland, including help with jobs, courses and career planning.
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Direct national route for training and course search. |
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Work-related income transition
Support where work changes affect income
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Money Talk Team
Free personalised money advice through Citizens Advice Scotland on benefits, debt and other money worries.
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Best national route for income maximisation where work changes affect finances. |
Financial inclusion and income maximisation
Financial inclusion and income maximisation
| Service Type | National Service | Access Note |
|---|---|---|
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Budgeting support
Support to plan spending and manage money
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MoneyHelper
Free money and pensions guidance online and over the phone.
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National route with free budgeting guidance and tools that people can use straight away. This is mainly self-serve rather than casework. |
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Crisis grants
Access to emergency financial support
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Aberdeen City Council Scottish Welfare Fund
Local statutory route for Crisis Grants and Community Care Grants in Aberdeen.
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Local statutory route for Crisis Grants in Aberdeen. Use the council’s Scottish Welfare Fund application route. |
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Debt advice
Help to manage debt and repayment options
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National Debtline
Free debt advice for people in England, Wales and Scotland.
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Direct-access debt advice by phone and webchat, with support available to people in Scotland. Better baseline fit where local appointments are hard to secure. |
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Discretionary housing payments
Help to access short-term housing cost support
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Aberdeen City Council Discretionary Housing Payments
Local statutory route for Discretionary Housing Payments in Aberdeen.
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Local statutory route for DHP in Aberdeen. Apply through Aberdeen City Council. |
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Fuel and food support
Help with immediate essentials such as heating and food
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mygov.scot urgent help with money, food or fuel
National information page signposting urgent help with food, fuel and money, including help from local councils and other support.
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National gateway for this combined category. It directs people towards urgent support, but the actual help is usually delivered through local councils and local provision. |
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Money advice
General money guidance and financial capability support
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MoneyHelper
Free money and pensions guidance online and over the phone.
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National money guidance service with tools, calculators and information. Good baseline for general money management, but not a substitute for specialist casework. |
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Universal Credit support
Help with Universal Credit claims and issues
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Citizens Advice Scotland Help to Claim
Free support with the early stages of a Universal Credit claim, including making a claim and preparing for the first payment.
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Direct national service for the early stages of a Universal Credit claim. Phone and webchat access are available, so this remains a strong baseline route for UC specifically. |
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Welfare benefits advice
Advice on benefit entitlement and claims
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Money Talk Team
Free personalised money advice through Citizens Advice Scotland on benefits, debt and other money worries.
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National Scotland-wide route for benefits and income maximisation support. People can access it by virtual assistant, callback request or phone, but it is often triaged into local bureau delivery, so access speed can still depend on local capacity. |
Housing advice and homelessness prevention
Housing advice and homelessness prevention
| Service Type | National Service | Access Note |
|---|---|---|
|
Disrepair and suitability issues
Help with unsafe, unsuitable or poor-quality housing
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Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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Direct advice on repairs, suitability and housing rights. |
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Eviction prevention
Action to prevent eviction or loss of accommodation
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Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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Direct housing advice by phone and webchat. |
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Homelessness assessment
Assessment of homelessness rights and duties
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Aberdeen City Housing Access and Resettlement Service
If you have no permanent accommodation or you have accommodation but are unable to live in it, you are considered homeless. You do not have to be living on the streets to be homeless.
Use this link to contact us if you are homeless or at risk of homelessness.
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Local authority for Aberdeen City with the statutory responsibility for homeless assessments and resettlement. |
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Housing options
Advice on housing choices and next steps
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Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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Direct housing advice and next-step signposting. |
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Landlord mediation
Help to resolve issues with a landlord
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Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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National route for housing rights and landlord dispute advice. |
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Rent arrears support
Help to manage rent arrears and reduce eviction risk
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Aberdeen Cyrenians Direct Access Service
If you are experiencing homelessness including sofa surfing, temporary accommodation, are in an unsafe/unsuitable environment or are worried about keeping your home due to financial, health or wellbeing challenges, we can help.
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Local charity based in Aberdeen supporting people to sustain their tenancies. |
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Temporary accommodation
Access to short-term accommodation in a crisis
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Aberdeen City Housing Access and Resettlement Service
If you have no permanent accommodation or you have accommodation but are unable to live in it, you are considered homeless. You do not have to be living on the streets to be homeless.
Use this link to contact us if you are homeless or at risk of homelessness.
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Local authority for Aberdeen City with the statutory responsibility for homeless assessments and resettlement. |
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Tenancy sustainment
Support to help someone keep their tenancy
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Aberdeen Cyrenians Direct Access Service
If you are experiencing homelessness including sofa surfing, temporary accommodation, are in an unsafe/unsuitable environment or are worried about keeping your home due to financial, health or wellbeing challenges, we can help.
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Local charity based in Aberdeen supporting people to sustain their tenancies. |
Justice and legal support
Justice and legal support
| Service Type | National Service | Access Note |
|---|---|---|
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Bail / court-related support
Help linked to bail, court or hearings
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Aberdeen City Council Criminal Justice Social Work
Local statutory criminal justice social work service for Aberdeen, including court-related and community justice work.
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Local statutory justice route for court-related and bail-related social work input in Aberdeen. |
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Community justice services
Community-based support linked to offending or rehabilitation
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Community Justice Scotland
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Community justice is about changing the way we think about justice to deliver better outcomes for victims, communities and those involved with the justice system. |
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Justice social work
Social work support linked to justice involvement
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Aberdeen City Council Criminal Justice Social Work
Local statutory criminal justice social work service for Aberdeen, including court-related and community justice work.
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Local statutory justice social work service for Aberdeen. |
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Legal advice
Advice on legal rights, duties and options
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Citizens Advice Scotland
Free advice and information on a wide range of issues through Citizens Advice Scotland and local bureaux.
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National first contact for free legal and rights advice. |
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Prison release / throughcare
Support before and after release from prison
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Upside
National throughcare service offering practical and emotional support to people leaving short term custody or remand in Scotland.
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National voluntary throughcare support across Scotland. |
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Victim support
Support for victims of crime
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Victim Support Scotland
Free support for anyone affected by crime in Scotland.
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Direct national support for people affected by crime. |
Mental health support
Mental health support
| Service Type | National Service | Access Note |
|---|---|---|
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Community mental health
Ongoing mental health support in the community
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Breathing Space
Phone service for people in Scotland who need emotional support.
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National emotional support and signposting. Not a substitute for ongoing local CMHT care. |
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Counselling
Talking therapy and emotional support
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Living Life
Free NHS 24 phone service using cognitive behavioural therapy based support for adults with low mood, mild to moderate depression or anxiety.
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Free phone-based CBT support with self-referral for adults in Scotland. |
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Crisis mental health support
Urgent help during a mental health crisis
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NHS 24 mental health services
Urgent mental health support through NHS 24's Mental Health Hub.
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Direct urgent NHS mental health route in Scotland. Call 111 if distressed, in despair, suicidal, or needing urgent emotional support. If life is at risk or someone has tried to end their life, call 999 or go to A&E. Samaritans on 116 123 can also be offered as an immediate 24/7 emotional support route. |
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Emotional wellbeing support
Lower-level wellbeing and emotional support
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Breathing Space
Phone service for people in Scotland who need emotional support.
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Direct national emotional support by phone and webchat. |
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Primary care mental health
Mental health support through GP or primary care
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NHS inform
Scotland's national health information service, giving health information and help to find local NHS services.
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National route to find and access GP-based primary care. |
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Suicide prevention
Support where there is risk of self-harm or suicide
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Samaritans
24 hour emotional support for anyone who needs someone to listen.
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24/7 direct access emotional support by phone. |
Migration, rights and access support
Migration, rights and access support
| Service Type | National Service | Access Note |
|---|---|---|
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Cultural mediation
Support to bridge cultural or system barriers
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Grampian Regional Equality Council (GREC)
Aberdeen-based equality and casework service that can help people approach organisations, understand rights and access support.
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Aberdeen contact for culturally informed support, rights advice and help approaching other organisations. |
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ESOL / language support
English language support and interpretation-related help
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ESOL Scotland
Free online English for Speakers of Other Languages classes and support for adults in Scotland.
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Free online ESOL classes for adults across Scotland, across all levels, with evening and weekend sessions. Direct and usable national route for English learning. |
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Immigration advice
Advice on immigration status and options
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Scotland’s Migration Service
Free advice appointments and information for people planning to move to Scotland or already settling here.
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National first contact identified for moving and settling in Scotland. Complex regulated immigration advice may need onward referral. |
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Interpretation / translation support
Help to communicate with services where English is not the person’s first or preferred language
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GREC In-Trans / language support
Local Aberdeen language support route through GREC, alongside wider rights and support work.
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Local Aberdeen language support contact. GREC provides language support and Aberdeen City Council also operates InterTrans internally. |
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NRPF support
Support where someone has no recourse to public funds
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Scottish Refugee Council Helpline
Free confidential information and advice on refugee and asylum issues in Scotland.
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Best national first contact identified. Wider NRPF support remains limited and often local or legal. |
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Refugee / asylum support
Support for refugees or people seeking asylum
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Scottish Refugee Council Helpline
Free confidential information and advice on refugee and asylum issues in Scotland.
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Direct national refugee and asylum advice line in Scotland. |
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Rights-based advocacy
Advocacy to uphold rights and access to services
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Citizens Advice Scotland
Free advice and information on a wide range of issues through Citizens Advice Scotland and local bureaux.
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National low-barrier route for rights, benefits, housing and related advocacy-style support. |
Physical health and disability support
Physical health and disability support
| Service Type | National Service | Access Note |
|---|---|---|
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Disability support
Support for disability-related needs and entitlements
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Disability Information Scotland
Information, signposting and advice for disabled people, carers and professionals in Scotland.
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National disability information and signposting service. |
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GP / primary care
Access to routine health care and medical advice
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NHS inform
Scotland's national health information service, giving health information and help to find local NHS services.
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Find and register with a GP practice. |
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Hospital discharge support
Support linked to discharge from hospital
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British Red Cross
Support at home with everyday tasks and help after leaving hospital.
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National route for help after hospital or in a crisis at home. |
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Long-term condition support
Support to manage ongoing health conditions
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NHS inform
Scotland's national health information service, giving health information and help to find local NHS services.
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National health information and signposting route across conditions. |
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Mobility and adaptations
Help with mobility equipment or home adaptations
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Disability Information Scotland
Information, signposting and advice for disabled people, carers and professionals in Scotland.
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National information and signposting route for equipment, access and adaptations. |
Relationship, family and household support
Relationship, family and household support
| Service Type | National Service | Access Note |
|---|---|---|
|
Family mediation
Help to resolve family conflict
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Relationships Scotland
Relationship counselling, family support and family mediation services across Scotland.
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National family mediation network across Scotland. |
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Household conflict support
Help to manage conflict within a household
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Relationships Scotland
Relationship counselling, family support and family mediation services across Scotland.
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National route for conflict and relationship support. |
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Parenting / family support
Practical or emotional support for families
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Children First Support line
Support and advice for children, parents, families and anyone worried about a child's wellbeing.
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Direct support for families in Scotland by phone and webchat. |
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Relationship counselling
Support for relationship difficulties
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Relationships Scotland
Relationship counselling, family support and family mediation services across Scotland.
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National relationship counselling route in Scotland. |
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Separation support
Support during or after separation
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Relationships Scotland
Relationship counselling, family support and family mediation services across Scotland.
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National relationship and separation support route. |
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Young people asked to leave home
Support when a young person cannot stay at home
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Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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National housing advice route if a young person cannot stay at home. |
Safeguarding and adult protection
Safeguarding and adult protection
| Service Type | National Service | Access Note |
|---|---|---|
|
Adult support and protection
Statutory support where an adult is at risk of harm
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Aberdeen City Council Adult Support and Protection
24/7 local statutory route in Aberdeen for adult protection and safeguarding concerns.
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Local statutory adult protection route for Aberdeen. Use this where there are safeguarding concerns about an adult. |
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Capacity concerns
Support where decision-making capacity is in question
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Aberdeen City Council Adult Support and Protection
24/7 local statutory route in Aberdeen for adult protection and safeguarding concerns.
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Local statutory safeguarding route for concerns linked to capacity, risk or neglect. Clinical or legal assessment may also be needed. |
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Child protection
Support where there are child safety concerns
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NSPCC Helpline
Support and advice for anyone worried about a child.
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National route for anyone worried about a child. |
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Exploitation concerns
Response to suspected exploitation or abuse
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Modern Slavery & Exploitation Helpline
Confidential information, advice and guidance about modern slavery and exploitation.
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National route for trafficking or exploitation concerns. Wider adult protection remains local. |
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Risk management
Coordinated action to reduce serious risk
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Aberdeen City Council Adult Support and Protection
24/7 local statutory route in Aberdeen for adult protection and safeguarding concerns.
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Local statutory multi-agency safeguarding route identified for adult risk management concerns. |
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Self-neglect / hoarding
Support where self-neglect or hoarding creates risk
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Aberdeen City Council Adult Support and Protection
24/7 local statutory route in Aberdeen for adult protection and safeguarding concerns.
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Local statutory route identified for self-neglect or hoarding concerns in Aberdeen. |
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Vulnerable adult support
Support for adults with heightened vulnerability
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Aberdeen City Council Adult Support and Protection
24/7 local statutory route in Aberdeen for adult protection and safeguarding concerns.
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Local statutory safeguarding route identified for vulnerable adults in Aberdeen. |
Social support and community connection
Social support and community connection
| Service Type | National Service | Access Note |
|---|---|---|
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Befriending
One-to-one social support to reduce isolation
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Royal Voluntary Service Calls with Care
Regular telephone calls for people who feel lonely or isolated.
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Royal Voluntary Service says people in Scotland can be referred by a GP or health or social care professional, or can speak to the team on 0800 011 3407. |
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Community groups
Access to local groups and activities
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ACVO Membership Directory
Directory of Aberdeen third-sector organisations, groups and services that can be used to find local community activities and support.
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Broad local directory of Aberdeen third-sector organisations, groups and activities. Used here because no single direct-access community groups front door was identified. |
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Community wellbeing
Support to improve wellbeing through community activity
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Royal Voluntary Service Virtual Village Hall
Free online activities and social sessions to help people stay active, connected and well.
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Direct national online activity hub and community. Free to use, open to everyone, no sign-in or subscription required. Good immediate option for activity-based wellbeing support, but it is online rather than a route into local face-to-face groups |
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Isolation reduction
Support aimed at reducing loneliness and isolation
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Royal Voluntary Service Calls with Care
Regular telephone calls for people who feel lonely or isolated.
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In Scotland, access can be through a professional referral or by speaking to the team on 0800 011 3407. |
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Peer support
Support from others with shared experience
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NHS Grampian Aberdeen support groups
NHS Grampian list of local Aberdeen support groups including befriending and community support options.
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NHS Grampian lists local Aberdeen support groups including befriending and community support options. |
Substance use and recovery
Substance use and recovery
| Service Type | National Service | Access Note |
|---|---|---|
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Alcohol services
Support for alcohol-related needs
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Drinkline Scotland
Free confidential helpline for anyone concerned about their own drinking or someone else's.
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National alcohol helpline listed by NHS inform. |
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Detox / treatment access
Access to detoxification or structured treatment
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Alcohol & Drugs Action (ADA)
Free confidential local alcohol and drug support in Aberdeen, including recovery support and help into treatment.
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Alcohol & Drugs Action is a leading provider of alcohol and drug support services in Aberdeen City and Aberdeenshire. Our services are open to individuals, family members and friends. |
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Drug services
Support for drug-related needs
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Know the Score
Free confidential information and advice about drugs, including safer use.
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National drugs information and advice by phone, webchat and email. |
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Dual diagnosis support
Support for co-existing mental health and substance use needs
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Alcohol & Drugs Action (ADA)
Free confidential local alcohol and drug support in Aberdeen, including recovery support and help into treatment.
|
Alcohol & Drugs Action is a leading provider of alcohol and drug support services in Aberdeen City and Aberdeenshire. Our services are open to individuals, family members and friends. |
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Harm reduction
Practical support to reduce harm linked to substance use
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Know the Score
Free confidential information and advice about drugs, including safer use.
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National low-barrier route for immediate drugs advice and safer-use information. |
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Recovery support
Ongoing recovery planning and support
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Alcohol & Drugs Action (ADA)
Free confidential local alcohol and drug support in Aberdeen, including recovery support and help into treatment.
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Alcohol & Drugs Action is a leading provider of alcohol and drug support services in Aberdeen City and Aberdeenshire. Our services are open to individuals, family members and friends. |
Transition support
Transition support
| Service Type | National Service | Access Note |
|---|---|---|
|
Armed forces veterans support
Support for veterans and service leavers
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Poppyscotland
Support for Scotland's armed forces community, including serving and ex serving personnel and their families.
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Direct national welfare support route for veterans and service leavers in Scotland. |
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Care leaver support
Support for young people leaving care
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Who Cares? Scotland Helpline
Advocacy, support and signposting for care experienced people and people supporting them.
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Direct helpline offering lifelong advocacy and support for care experienced people. |
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Hospital discharge
Support when moving on from hospital care
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British Red Cross
Support at home with everyday tasks and help after leaving hospital.
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National route identified for support after hospital or in a crisis at home. |
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Leaving supported accommodation
Support to move on from supported housing
|
Shelter Scotland
Free housing and homelessness advice for people in Scotland who are homeless, at risk of homelessness or need housing advice.
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National housing advice route when planning a move-on from supported accommodation. |
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Prison liberation
Support at the point of release from prison
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Upside
National throughcare service offering practical and emotional support to people leaving short term custody or remand in Scotland.
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National throughcare support at the point of release. |
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Resettlement support
Help to settle into housing or community life
|
Aberdeen Foyer
Aberdeen charity offering supported housing, counselling, employability, learning and support for young people and adults.
|
Local Aberdeen route offering supported housing and help with independent living. Used here as a practical local resettlement contact, especially for younger adults. |
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Youth transitions
Support during transition to adult services or independence
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Aberdeen Foyer Futures
|
Local youth transition support in Aberdeen. Foyer Futures works with young people aged 12 to 24 towards positive destinations. |